Hi, and welcome
My name is Dave
I’m a design consultant in Melbourne, Australia
What I do
- Qualitative research
- In-depth interviews
- Usability testing
- Workshops
- Quantitative insights
- Surveys
- Traffic analysis
- Brand monitoring
- Service design
- Service blueprints
- Process flows
- Digitisation
- Product design
- Personas and mindsets
- Journey mapping
- Wireframe prototypes
About me
- Highly skilled: Written reporting
- Highly skilled: Communication & presentation
- Competent: Teamwork & mentoring
- Learning: Leadership & management
- Competent: Project & agile
- Highly skilled: Facilitation & ideation
- Highly skilled: Journeys & personas
- Highly skilled: Information architecture
- Highly skilled: Interface design
- Highly skilled: Usability testing
- Highly skilled: Wireframe prototypes
- Highly skilled: Design audits
- Learning: Process improvement
- Competent: Service blueprints
- Competent: Data analysis
- Highly skilled: Quantitative surveys
I’m someone who thrives in the discovery and design phase, figuring out what people need, what the business needs, and how to bring those together in a way that’s practical, meaningful and even a little delightful.
Teams get the best from me when they:
- need to understand customer and business needs
- have an established design system
- need qualitative and quantitative insights
- have budget and appetite for research
- have accountable product ownership
- value diversity and inclusive design.
Achievements
I’ve put my skills to use on hundreds of redesigns. A few recent projects included:
- Generative research that drove 10% mobile app channel growth
- Requirements discovery for 20 public and social sector projects
- ISO/IEC 29100 compliant records management process
- Service design for 10 digital SaaS migration projects
- GUI design system for a large, complex educational institution
- Web accessibility audits for three universities
Industry experience
Entertainment and gaming
- MCM Entertainment
- SAI Interactive
- Tabcorp
- Tattersall’s
- Sportsbet
Finance and technology
- IAG NMRA Insurance
- Telstra
- Commbank
- ANZ
- Squiz (SaaS)
- Intracom (B2B)
Education and museums
- University of Melbourne
- RMIT University
- Monash University
- University of Canberra
- University of Newcastle
- National Museum of Australia
- National Gallery of Victoria
Government and community
- Department of Jobs, Precincts and Regions
- Consumer Affairs Victoria
- Department of Justice & Regulation Victoria
- Department of State Development, Victoria
- Neighbourhood Justice Centre
